Refund Policy

Refund Policy

Super Drive USA gladly accept returns on all NEW merchandise.

If there is an error with your order, please contact our customer service for instruction. Provide the reason and a clear picture of the order for application, once your application is accepted, you can pack and ship back to us.

All parts must be return in the original package, cannot be damaged or installed and must be in original condition. All returned parts must be sent freight prepaid and are subject to a re-boxing fee.

Once we receive the return order and check, we would return your money as soon as possible.

Noted: We are NOT RESPONSIBLE for products being returned to us that are damaged mid-shipment.

IMPORTANT: Please only submit your return request ONCE! Duplicate requests can cause your return process to take longer. Once you have submitted the form you should receive a confirmation email that we have received your request. Please allow 24-48 working hours for us to process your request and send you an RGA number with further instructions.

Introduction

Super Drive USA will accept returns for up to 90 days from the date of purchase. Please include all original items in your return shipment. Incomplete returns may not be eligible for a full refund. Returns within 30 days or purchase will receive a full refund for the purchase price of the product. Returns from 31-90 days will receive a full refund minus 10% to cover shipping and handling. No returns will be accepted after 90 days. Super Drive USA will provide a return shipping label upon request. Non-contiguous US residents and International residents – including Alaska, Hawaii, Canada and Mexico – are responsible for return shipping charges.

Refunds will be applied to the original payment method that was used. Refunds are generally issued within 5-10 business days of Super Drive USA receiving all returned goods. Your bank may require additional processing time to reflect the refund in your account.

Purchase From Super Drive USA Dealers

Items purchased from Super Drive USA Dealers or stores must be returned to those stores in conjunction with that store’s policy.